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    Industry terminology

    When an admin chooses an Industry under Settings > Company, the portal and the mobile app rename several terms and switch some features on or off. This guide uses the Security vocabulary. Use the table below to translate. The same words are used everywhere the company's people and clients read them: menus and page titles, reports and CSV exports, emails, text messages, push notifications and the AI assistants. Page addresses (for example /dashboard/patrols) stay the same in every industry.

    Security (used in this guide)GeneralCleaningHealthcareConstructionHospitality
    Guard / GuardsEmployee(s)Cleaner(s)Caregiver(s)Worker(s)Staff Member / Staff
    Branch ManagerManagerSupervisorSupervisorForemanManager
    Site / SitesLocation(s)Property / PropertiesFacility / FacilitiesJob Site(s)Venue(s)
    Patrol / PatrolsInspection(s)Inspection(s)Round(s)Walk-through(s)Walk-through(s)
    Checkpoint / CheckpointsCheckpoint(s)Area(s)Station(s)Checkpoint(s)Station(s)
    Incident / IncidentsIncident(s)Issue(s)Report(s)Incident(s)Issue(s)
    ShiftShiftAssignmentShiftShiftShift
    Guard RequestStaffing RequestCleaner RequestCaregiver RequestCrew RequestStaff Request
    Guard App / Guard PortalEmployee App / PortalStaff App / PortalStaff App / PortalWorker App / PortalStaff App / Portal

    Features an industry turns off by default (they can be re-enabled under Settings > Company > Feature Configuration):

    IndustryPatrolsScan PointsGeofencingLive LocationOn-Call
    Security, GeneralOnOnOnOnOn
    CleaningOffOffOnOnOff
    HealthcareOnOffOffOffOn
    ConstructionOffOffOnOnOff
    HospitalityOffOffOffOffOn

    Incidents and Custom Forms are on for every industry.

    Last updated 2026-11-10

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