All terms
Glossary
Incident report
An incident report is a written record of an event that needs follow-up, such as a safety issue, an injury, a theft, a trespass or a client complaint. It states what happened, when, where, who was involved and what was done.
Last updated 2026-11-10
01 / Explained
Why it matters
Reports written soon after the event, with photos and a time and location, are more reliable and more useful to insurers and clients than reports reconstructed later.
Serious incidents also need to reach the right person quickly, so reporting and escalation work best as one flow.
02 / In InstaNotified
How InstaNotified handles it
Employees file reports with custom forms or by voice in the app, with timestamps, location data and photo attachments. Critical issues can alert on-call supervisors by push, SMS and voice call.
Read more: Reporting