Troubleshooting: Employee app guide

Problem	What to check
"No companies" or cannot sign in	Your employee record must exist with this phone number or email, and the company's InstaNotified account must be active. Ask your manager.
No clock-in button, only Clock in opens in {n} min	The button appears a set number of minutes before the shift start (the site's early clock-in window, 15 minutes by default). Check the phone's clock and time zone.
Cannot clock in yet message (Too early to clock in)	Your company's window for this site is shorter than the 15 minutes shown on the card. Wait the number of minutes in the message.
Not at your site — You must be within N m of the … geofence to clock in	Your company locks clock-in to the site and your phone reports you outside the fence by more than the allowed grace. Walk onto the property (the message says how far out you are), wait a moment for GPS to settle, and try again. If you are clearly on site, ask your supervisor to widen the site's geofence or GPS tolerance.
Not at your site — Location is required to clock in at …	The site requires a GPS fix and the app has none. Turn location on for the app (Always / Allow all the time), step outside or near a window, and retry.
Location too imprecise — Your phone's location is too imprecise to clock in at …	Your phone reported a fix worse than 250 m (common indoors or right after unlocking). Move to open sky, wait a few seconds for GPS to settle, and try again.
NFC Not Supported / NFC Disabled	The phone has no NFC reader, or NFC is off in the phone's settings. Use the QR code or Enter Code Manually.
GPS could not be verified	Turn location on for the app (Always / Allow all the time), step outside or near a window, and retry.
QR code will not scan	Clean the camera lens, improve lighting, or switch to NFC if the checkpoint has a tag.
No push notifications	Allow notifications for InstaNotified Workforce in phone Settings; sign out and back in to re-register the device.
Patrol / Schedule tab missing	Your company has not turned that feature on.
An error screen with Try Again appears after choosing a company	The app could not load your company's configuration (usually a connection problem). Check your signal and tap Try Again; if it persists, sign out and back in.
App looks out of date	Close and reopen the app to apply pending updates; check the store for a new version.

Troubleshooting

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