Communications hub

Plan: Core or Complete for every page in this hub. SMS, voice minutes and push notifications draw on your pooled usage (see section 15).

8.1 Campaigns

Where: Communications > Campaigns

A campaign sends one message to many people by SMS, voice call or push notification — now, later or on a recurring schedule.

1. Click New Campaign.
2. Enter a Campaign Title and pick the Campaign Type: SMS Message or Voice Call.
3. For SMS choose the Delivery Method — both SMS and push, SMS only, or push only — and write the Message or pick a Message Template. Placeholders such as the recipient's first name are filled in per person.
4. For voice, type the Voice Message (Text-to-Speech) or paste an Audio URL.
5. Choose the From Phone Number.
6. Scheduling: Send immediately or Schedule for later with a date, time and Timezone. Turn on Make Recurring to repeat Daily, Weekly or Monthly (set Repeat every and Repeat on).
7. Target Type: all guards, managers, on-call contacts, specific sites, branches, or everyone currently inside a geofence.
8. Optionally attach a Tool (for example a location-verification link) that recipients can tap.
9. Tick the recipients under Select Recipients (or Select All) and click Send Campaign — or Schedule Campaign / Create Recurring Campaign when it is not sent immediately.

Admins can send any campaign. A branch manager can send, edit and resend only the campaigns they created (for example the notification a schedule publish creates).

The page has Sent, Scheduled and Recurring tabs. Open a campaign for per-recipient delivery status, or export the results to CSV. Scheduled and recurring campaigns can be paused, edited or deleted.

Campaigns are checked every 5 minutes and go out at most 30 minutes after their scheduled time. A recurring occurrence missed by more than that (the campaign was paused, the plan had lapsed, or sending was down) is skipped, not sent late: the campaign shows its next future time under Next and carries on from there, so renewing a plan or resuming a campaign never sends a burst of old messages. A one-time scheduled campaign that is more than 30 minutes overdue is marked Failed instead of being sent. Scheduled sending needs an active paid plan.

8.2 Messages

Where: Communications > Messages

Your two-way SMS inbox. Every text a guard sends to one of your company numbers appears here.

• Search by name, number or content; open a conversation to read the history and reply.
• Replies are sent from the same company number the guard texted.
• Delete conversations you no longer need.

Guards can reply HELP, START or STOP to manage SMS consent; STOP opts them out and is recorded in Delivery Audit.

8.3 Push Notifications

Where: Communications > Push Notifications

Send a push notification to guards' phones without using SMS credit, and review everything sent.

• Compose a title and body, choose the recipients and send.
• The log shows each notification with delivery status; expand a row for the Additional Data attached to it (for example a link to a shift).
• Refresh, Export CSV and Delete are available on the list.

8.4 Voice Calls

Where: Communications > Voice Calls

Outbound text-to-speech or recorded voice calls placed by campaigns or one-off. Each call shows duration, outcome (answered, voicemail, failed) and cost. Open a call for its transcript or recording where available.

8.5 Templates

Where: Communications > Templates

Reusable message text for SMS, voice and push.

1. Click New Template, name it and write the body using placeholders (first name, site, shift time and so on).
2. Use Preview with Sample Data to see it filled in, then save.
3. Pick the template when writing a campaign or notification. Edit or delete templates at any time.

8.6 Tools

Where: Communications > Tools

Tools are interactive links you can send to guards. Each tool tracks who opened and completed it.

• Add Tool: enter a Tool Name, pick the Tool Type — Location Verification, Attachment (a file URL), Custom Link, Custom Form, Custom Poll or Uniform Check (linked to a Uniform Standard) — and a description.
• Send a tool on its own or attach it to a campaign.
• Open a tool to see completions, or go to Insights > Tool Analytics for trends.